FAQs

Do I have to pay for delivery?

All of our smaller items have the postage payment included within the price, so, no you don't have to pay any delivery costs. With our larger items, like furniture and heavier items will have to have delivery costs worked out depending on your location.

Overseas customers will need to contact us first before purchasing so that we can work out international delivery costs.

 

Can I come and view items before I buy?

Intovintage.co.uk does not have a shop or showroom facilities - all of our items are kept in storage and for this reason we cannot arrange viewings to the general public. However, we do try and take very detailed photographs of our items and provide honest/informative descriptions of each piece. If you would like to know more about a specific piece, or require further measurements, please contact us (with the full name/a website link to the item) and we will be happy to provide this information.

 

How do I make payment for my item/s?

All prices shown on the website are in pounds sterling (£). Delivery is included on smaller items. Please contact us regarding delivery cost on larger items like furniture and salvage.

When purchasing your item/s on the website, you can pay using the following payment method:

PayPal – using your PayPal account

 

What is your Returns Policy?

We regret that we cannot offer refunds on Vintage items. We can only offer a refund if your item is damaged or faulty. Please ensure that you check your item/s thoroughly on delivery and notify us of any issues within 24 hours. We will then liaise with you directly to arrange the return and refund of the item. You may be required to send photos of any damage/discrepancies. If in the unlikely event that your item is damaged during transit please contact us and we will work with you to help rectify the issue, or assist with processing a claim with the courier company (if recommended and booked via us).