FAQs

Do I have to pay for delivery?

All of our smaller items have the postage payment included within the price, so, no you don't have to pay any delivery costs. With our larger items, like furniture and heavier items will have to have delivery costs worked out depending on your location.

Overseas customers will need to contact us first before purchasing so that we can work out international delivery costs.

 

Can I come and view items before I buy?

Intovintage.co.uk does not have a shop or showroom facilities - all of our items are kept in storage and for this reason we cannot arrange viewings to the general public. However, we do try and take very detailed photographs of our items and provide honest/informative descriptions of each piece. If you would like to know more about a specific piece, or require further measurements, please contact us (with the full name/a website link to the item) and we will be happy to provide this information.

Condition Categories

It must be emphasised that our items are NOT NEW and although well crafted, they may carry some imperfections and show signs of their age, but this is part of their attraction and charm. If you want perfect new pieces then this site is not for you!

We cannot always guarantee the history of a particular item, but we try to research as best we can and take advice where possible. It is our policy to be honest in any description and we take clear photographs, so please study them carefully. Any major flaws will be pointed out and we are always happy to provide more pictures and details to help you assess the piece...

Excellent

Is like new condition, as if it had just been purchased. It has been looked after and carefully stored for years.

Very Good

Is just that, very good but used. There may be the minor effects of wear or age that are difficult to find without a magnifying glass. These pieces have been taken care of through the years.

Good

Shows minor effects of wear or age. Slight wear to the plating, minor flea bites, small foxing. Small bits missing on furniture that don't spoil the overall look.

Fair or Average

Shows moderate wear or effects from age. Worn plating, mild foil damage, a bent pin, darkened or replaced stones, things that do not effect the wear of the piece and will be visible on close inspection without a magnifying glass. Larger missing pieces on furniture. Normal wear & tear.

Poor or Repair

Means just that. These pieces have had a hard life but still have enough beauty or use in them to be worth saving! 

 

How do I make payment for my item/s?

All prices shown on the website are in pounds sterling (£). Delivery is included on smaller items. Please contact us regarding delivery cost on larger items like furniture and salvage.

When purchasing your item/s on the website, you can pay using the following payment method:

PayPal – using your PayPal account

 

What is your Returns Policy?

We regret that we cannot offer refunds on Vintage items. We can only offer a refund if your item is damaged or faulty. Please ensure that you check your item/s thoroughly on delivery and notify us of any issues within 24 hours. We will then liaise with you directly to arrange the return and refund of the item. You may be required to send photos of any damage/discrepancies. If in the unlikely event that your item is damaged during transit please contact us and we will work with you to help rectify the issue, or assist with processing a claim with the courier company (if recommended and booked via us).